Terms & Conditions
You shall not upload, distribute, or otherwise publish through this Site any Content, information, or other material that (a) includes any bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, discriminatory, or could give rise to any civil or criminal liability under the laws of the MY or the laws of any other country that may apply; or (c)violates or infringes upon the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person. Yourdomain.com may give you an account identification and password to enable you to access and use certain portions of this Site. Each time you use a password or identification, you are deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this agreement, and Yourdomain.com has no obligation to investigate the source of any such access or use of the Site.
Unless explicitly permitted by our company in advance, all materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business. We reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if we believe that customer conduct violates applicable laws or is harmful to our interests. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this Site or any portion of it unless expressly permitted by our company in writing.
You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify Yourdomain.com of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, Paypal & Stripe.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 4 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Return & refund policy
Buyers can ask for the return and refund when:
- They don’t receive an item
- They receive an item that doesn’t match the ordered
- The item receives in defect condition
- The buyer will receive full refund for the following issues:
- Not receive the item
- The item doesn’t match as per ordered
- The item in faulty condition
When a buyer doesn’t receive an item
The buyer can ask for a refund if not receiving the item by sending an email (firstname.lastname@example.org) and provide the order number for the particular product that was effected. The buyer needs to state the reason for the refund.
From the order number, Memorra will track your item. If the product still in the manufacturing process, a full refund will be made. If the product still on delivery, the buyer will be given two choices either want to wait or want to refund. A full refund will be given if the buyer chooses to make a refund. Noted that the pet profile for the particular order also will be terminated.
The item doesn’t match as per order or in faulty condition
If the item received doesn’t match or in a faulty condition. The buyer needs to contact us via email (email@example.com) and provide the order number for the particular product that was effected. The buyer need to state a reason of the return, and wheatear you required a refund or replacement.
Upon the order number given, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as practicable.
The buyer needs to send the affected item to our headquarters to be examined. Memorra will starts process refund/replacement right after the item received proven in not correct condition. We may also at its discretion refuse to process a replacement/exchange order however may offer a refund as a substitute
In the event, the item returned is incorrect order or in good condition, we may at our discretion decide not to replace or refund you for the Product, and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge if you still want the product back. We also shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.
Important note: The refund only applies to the item that already been purchased for not more than 14 days. The date will start to count from our system for the first day when the product already receives in your hand.